Privacy Policy
Effective January 1, 2026
K&L Saint Charles Concrete, concretesaintcharles.com, contact@concretesaintcharles.com
Who this policy covers
This privacy policy explains how K&L Saint Charles Concrete, a concrete contractor in Saint Charles, MO, handles the information you share when you use this website, fill out our form or call us about a job.
It applies to every page on this site, starting with our home page. If you'd like to know more about who we are before you reach out, our About page covers that.
What information we collect
When you ask for an estimate or send us a question, we collect what you choose to give us. That's usually your name, phone number, email address, the address of the property and a description of the work, such as a cracked driveway or a new patio.
Our contact form is run by an outside form service, so the details you type into it pass through that service before they reach us. That service has its own privacy terms.
When you call (636) 277-0973 or email us, we keep a record of the conversation and the details you share so we can follow up on your job.
Like most websites, this site may also collect basic technical information automatically, such as your browser type, device, the pages you visit, how long you stay and the site that sent you here. This information doesn't tell us who you are by name.
Cookies and analytics
This site may use cookies, which are small files your browser stores, and analytics tools that count visits and show us which pages people use. We use that information to see what's working on the site and fix what isn't.
You can block or delete cookies in your browser settings. The site will still work, though some features may not remember your choices.
How we use your information
We use your information to answer your questions, schedule and give estimates, plan and complete the work, send invoices and follow up after the job is done.
We may also use it to keep our own business records and to meet legal or tax requirements.
We don't sell your personal information. We share it only with people who help us run the business or do the work, such as our form service, website host or a supplier who needs a delivery address, and only as much as they need for that task. We may also share it if the law requires us to.
How long we keep it
We keep your information for as long as we need it to handle your request, finish your job and stand behind the work afterward.
We also keep records as long as the law or our accounting requires. When we no longer need information, we delete it or store it in a way that no longer identifies you.
How we protect it
We take reasonable steps to keep your information safe and limit who can see it to the people who need it for your job.
No website or email system is completely secure, so please don't send us payment card numbers or other sensitive details through the form or by email.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do that unless we need to keep the information for a legal or business reason, and if we do, we'll tell you why.
You can also ask us to stop contacting you at any time. Depending on where you live, the law may give you more rights, and we'll honor those requests too.
Children's privacy
This site is meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or practices change. The version on this page is the current one, so check back here if you have questions.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (636) 277-0973 or reach us through our Contact page.
Tell us what you'd like us to do, and we'll respond within 1 business day.