Terms and Conditions
Effective January 1, 2026
K&L Saint Charles Concrete, concretesaintcharles.com, contact@concretesaintcharles.com
Agreeing to these terms
These terms apply when you use this website or hire K&L Saint Charles Concrete for work at your property. By browsing the site, sending us a request or accepting an estimate, you agree to them, so please read them before you book.
If a written estimate or agreement for your job says something different from this page, the written agreement for your job controls for that job.
The services we offer
K&L Saint Charles Concrete is a concrete contractor in Saint Charles, MO. We pour and repair driveways, patios, sidewalks, garage floors, steps, pool decks, foundations, footings and other flatwork, which covers the flat slabs around a house. We also do retaining walls, decorative and stamped concrete, foundation raising and concrete cutting.
The services and cities listed on our home page and other pages describe the kind of work we do. They aren't a promise that we can take every job, and we can decline work for any lawful reason, such as scheduling, site conditions or the scope of the project.
Estimates and pricing
We give free on-site estimates, and there's no pressure to book. An estimate is based on what we can see and measure on the day we visit, including the size of the area, the condition of the ground, access for our equipment and the finish you choose.
Some conditions only show up once the old concrete is out or the digging starts, such as soft or wet subgrade, which is the soil the slab sits on, buried debris, roots or old footings. If we find something that changes the work or the cost, we'll stop and talk with you before we go ahead, and any change in price is agreed with you first.
Prices on an estimate are good for the period written on it. After that, material and labor costs can change, so we may need to update the figure before scheduling.
Scheduling, weather and cancellation
We schedule pours around the weather, because rain, freezing temperatures and extreme heat can weaken new concrete. If conditions aren't right on your scheduled day, we'll move the job to the next suitable date, and that delay isn't a breach of our agreement with you.
If you need to cancel or reschedule, let us know as early as you can by phone or through our contact page. Once materials have been ordered, delivered or placed, or once concrete has been poured, you're responsible for the cost of the work and materials up to that point, unless your written agreement says otherwise.
New concrete needs time to cure, which is the waiting period while it hardens and gains strength. We'll tell you when it's safe to walk and drive on the new surface, and we aren't responsible for damage caused by using it before then.
Payment
Payment amounts, any deposit, due dates and accepted payment methods are set out in your estimate or written agreement. Unless that agreement says otherwise, the balance is due when the work is complete.
If a payment is late, we may pause further work until the account is brought current. You're responsible for reasonable costs of collecting an unpaid balance where Missouri law allows it.
Your part of the job
You agree to give our crew safe access to the work area, to tell us about anything buried or hidden that we should know about, such as sprinkler lines, drain pipes or private utility lines, and to confirm where your property lines are. Public utilities will be marked before we dig as the law requires.
If a permit or homeowners association approval is needed for your project, you're responsible for making sure it's in place unless we've agreed in writing to handle it. Please keep children, pets and vehicles off the work area and off fresh concrete until we tell you it's ready.
Our guarantee and what it doesn't cover
Our work is backed by our satisfaction guarantee. If something about the work we did isn't right, call us at (636) 277-0973 and we'll come out, look at it and work with you to make it right.
Concrete is a natural material, and some small cracks, color differences and surface variation are normal even in a well-built slab. That's why we cut control joints, which are grooves that give the slab a planned place to crack. Hairline cracks, minor shade differences between pours and small surface marks are not defects.
Our guarantee doesn't cover damage caused by things outside our control, including ground movement or settling of soil we didn't prepare, tree roots, flooding or poor drainage from other parts of the property, deicing salts, heavy vehicles or equipment beyond normal household use, misuse, or repairs and changes made by others. Except for the guarantee described here and any written warranty in your agreement, we don't make any other warranties, express or implied, to the extent Missouri law allows.
Limits on our liability
K&L Saint Charles Concrete is licensed and insured. To the extent the law allows, our total liability for any claim connected with a job is limited to the amount you paid us for that job.
We aren't liable for indirect or consequential losses, such as lost use of a driveway during curing, lost time or lost income. Nothing in these terms limits liability that can't be limited under Missouri law.
Using this website
The information on this site, including pages about our services, our cities and our company, is general information to help you understand concrete work. It isn't a quote, and it isn't professional advice for your specific property.
We try to keep the site accurate, but we don't promise it's free of errors or always available. The text, photos and design on this site belong to K&L Saint Charles Concrete, and you may not copy them for commercial use without our permission. Links to other websites are provided for convenience, and we aren't responsible for their content.
Resolving disagreements
If you have a concern about our work or a bill, please contact us first, because most problems get settled quickly with a conversation and a visit to the site. We'll respond within 1 business day and work with you in good faith to resolve it.
If we can't resolve it together, the dispute will be handled in the state courts located in St. Charles County, Missouri, unless your written agreement provides another method such as mediation.
Governing law
These terms and any work we perform are governed by the laws of the State of Missouri, without regard to rules that would apply another state's law.
Changes to these terms
We may update these terms from time to time, and the version posted on this page is the one that applies. Changes won't affect a job already covered by a signed estimate or agreement unless you agree to them.
If any part of these terms is found unenforceable, the rest still applies.
Questions about these terms
If you have a question about these terms, call K&L Saint Charles Concrete at (636) 277-0973 or send us a message through our contact page. We're happy to walk you through anything here before you book.